Support
Get help with Sand Arena through the official @SandArenaIO account on X. Find what to check and what information to keep for an account or game issue.
Contact Sand Arena
Our published support contact is @SandArenaIO on X. Start from this link and confirm the exact handle before contacting the account. If private messaging is unavailable, ask how to arrange a private support conversation.
Do not post wallet addresses, account details or transaction information publicly. Never share your Sand Arena recovery code, wallet recovery phrase, private key, password, authenticator code or browser session token. Support does not need your recovery code or wallet recovery phrase.
Open the official X accountBefore you get in touch
- Note whether you were using free practice or real-token play.
- Keep the exact error message, the time and your device/browser details.
- For a game issue, keep the game name and round reference shown in your history.
- For a deposit or withdrawal, check the status in your Wallet and keep the request reference. Share it only through an agreed private support channel.
A screenshot can help, but hide personal details and wallet information first.
Common questions
Do I need to connect a wallet to create an account?
No. You can create an account with a username and password, then save your recovery code before completing signup. A supported wallet remains another sign-in option. Password accounts need authenticator setup before deposits; see getting started for the steps.
How do I recover my password account?
Use the recovery option on the Play page or Wallet with the recovery code you saved. Recovery replaces your password and recovery code, signs out previous sessions and requires authenticator setup again. Withdrawals are held for 24 hours after recovery. An optional email can be used with your password to sign in. No verification email is sent. Password resets still require your saved recovery code.
Can I add password sign-in to my wallet account?
Sign in to your existing wallet account and choose Add password sign-in. Complete the approval and recovery-code steps to keep that same player and balances. Creating a separate username account does not merge it with your wallet account. Deposits through a wallet and personal address share a balance only when they belong to the same account.
Where do I check a deposit or withdrawal?
Open Wallet and check its activity and the request status. Approving or sending a payment does not itself mean a deposit is credited or a withdrawal is complete. Follow the status shown there and contact support if you are unsure. Do not send an extra payment just to resolve an unclear status.
Why is my practice balance different?
Practice and real-token accounts have separate balances. Practice funds have no cash value. Check which mode you selected on the Play page.
How do I check a game result?
Read the provably fair guide and use the verification tools for the mode and recorded round you actually played.
How do I play on mobile?
Use landscape orientation and keep the browser up to date. See getting started for mobile controls and account options.
Find your place in the arena.
Choose your player account or try free practice before entering.